If you would like to receive assistance in selecting the correct skincare products for your skin type and concern, please reach out to our office for personalized assistance via phone or email. You can reach our team at 858-456-3992 or email@example.com for assistance Monday-Friday, 9 AM to 3 PM PST.
As AziMD Skincare is a medical-grade skincare line formulated with only medical-grade ingredients, especially designed for sensitive and sensitized skin, a reaction is unlikely and uncommon. Our products are paraben free, fragrance free, free of dyes, gluten free, vegan, cruelty free, and made in the USA.
However, if you do experience a reaction, discontinue use immediately. Wash off product completely with water and apply an over the counter hydrocortisone for relief of any itching. Cold compresses can be applied to help alleviate any feeling of heat or swelling. Oral antihistamines can also be taken to help reduce allergic reaction. Seek medical attention if symptoms continue.
Your skin health is very important to us. If you do experience a reaction, please contact us by email at firstname.lastname@example.org.
Effective May 11, 2020, our return policy has been adjusted due to the COVID-19 pandemic to ensure the safety of our team at La Jolla Dermatology and Laser Surgery Center.
To lessen the possibility of contamination, we are not accepting returns at this time. As of May 11, 2020, all AziMD Skincare sales are final on both in-store and online purchases.
We offer free skin evaluations and product recommendations with our medical aestheticians on our website to help pair you with the best AziMD Skincare products for your skin and to help ensure you are satisfied with your products. Regrettably, we cannot guarantee the satisfaction or efficacy of each product for every individual, as every person’s skin is unique. If you have any questions or concerns please contact us at email@example.com.
Sorry, but anything purchased from our store that is on sale is FINAL SALE and not eligible for return.
If you are having a challenge placing an order on our website, please call our office at 858-456-3992 for assistance. Our customer service team can assist you Monday- Friday, 9 AM to 3 PM PST.
If you need to cancel or change an order, please email us with your concern & order number at firstname.lastname@example.org as soon as possible and we will do our best to accommodate your request before we package and ship the order. If your order has already been packed or shipped, we are unable to make any changes. Please note our customer service team can assist you Monday- Friday, 9 AM to 3 PM PST.
Shipping & Handling
We ship anywhere in the United States and most International countries. Orders ship from our La Jolla, CA based practice.
Because shipping is extremely customized to each individual business and the region the package is coming from and going to for customs charges, import duties or taxes, these are the responsibility of the recipient to pay as they are set by the receiving countries government based on customs and trade agreements between the two countries. The shipping company will provide the bill to the customer.
Azi MD Skincare is not responsible for payments of any fees or taxes. Your country and the value of the package you order from AziMD skincare will determine the amount of customs, duties, taxes or fees due at delivery. These fees are the responsibility of the customer. Please check with your local mail delivery service for an estimate of fees due upon delivery.
AziMD Skincare is not liable for lost, stolen, or misdelivered packages. If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if that package is lost or stolen after delivery.
If incorrect delivery or order information is entered by the purchaser, AziMD Skincare is not liable for replacement or recovery. Please triple check your address, payment information and products before submitting order.
Our standard domestic shipping option is provided by USPS, which does not include comprehensive insurance or signature confirmation.
If your package is lost in transit or you are a victim of package theft, please reach out to the carrier directly for assistance.
Unfortunately, there are limits to our abilities to solve package theft and what we can do is help provide our customers with the resources to find a solution. Once a package leaves our facility, it becomes the responsibility of the carrier. This creates for circumstances that we wish were in our control, that are not. AziMD Skincare is not liable for replacement or recovery of lost or stolen packages.
Please file a claim with your homeowners or renters insurance for this missing package. They should be able to reimburse you for the value of the missing package, especially if you filed a police report. Package theft is a crime and does need to be reported to the authorities. If you have not filed a police report, please do so, as it may be required by your insurance company for coverage.
When you feel you have assurances from the above authorities at USPS &/or your insurance company that you will be reimbursed, you can place another order with AziMD Skincare.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Orders will ship within 1-2 business days but may ship sooner. During high volume seasons it may take 4-5 business days to ship. Please note that we do not ship on Saturdays, Sundays, or holidays.
If your package was damaged in transit, please email us with your concern & order number at email@example.com as soon as you receive your order. We may ask for photos of the damaged package. Please also file a claim with the shipping provider as they are responsible for the damage.
Any skincare discount associated with Dermal Club and/or SkinBright Memberships are not valid on skincare kits.
La Jolla Dermatology & Laser Surgery Center 7301 Girard Ave #202, La Jolla, CA 92037